Custom Messaging and Integrated Voice Response

Custom Messaging

Our experienced developers can custom build a solution to fit your specific requirements. Our expertise and advanced programming tools allow us to provide cost effective custom solutions in days, as opposed to weeks or months.

Interactive Voice Response (IVR)

Our solutions for call routing and interactive voice response will improve your Contact Center operations and customer service. Whether it's a simple menu to direct calls to the right area, a company directory, or customized fully-functional IVR with integration to your database and speech recognition, we can provide the right solution to meet your needs and budget.

Whether you have one or 40 contact centers we can help with networking them together to gain the greatest efficiencies of resources across time zones using a "follow the sun" format. Contact Centers are increasingly becoming more multimedia oriented processing voice calls (inbound and outbound), email, and online chat amounting to increased agent productivity.

"Screen popping" delivers the screen associated with the incoming caller to the desktop and the incoming telephone call simultaneously to the agent, saving lookup time and increasing overall contact center agent productivity. CallNotice will develop a customized IVR application that will interface with your unique databases, communications systems, and data network.

We also offer sophisticated speech recognition technology that will impress your customers while increasing call center agent productivity.

Applications »

"We get the Message Out!"