Custom Messaging & Integrated Voice Response Applications/Solutions

While we focus on Appointment Reminder and Broadcast Messaging Services, we can develop numerous types of Custom Messaging solutions, including one to meet your organizations goals.  They all have one thing in common - they are all web based solutions that will never need you to purchase equipment or software. Below we have outlined some examples of what we can do for you.

1. Emergency Notification System (Broadcast Messaging Service) for Municipalities, Cities, Towns, Universities and School Systems notifying residents, students, parents, faculty, and employees)
2. Automated Telephone Surveys allows you design your own survey and the CallNotice system will call your members, students, residents, customers, etc. and whomever and
3. Political Messages to promote candidates or take surveys for campaigns.
4. Courtesy Calls keep the flow of communications open between you and your customers.
5. Collection Calls will help improve receivables.
6. Wake Up Calls are easily over the web.
7. Thank you Calls to customers are easy,inexpensive and promote good will.
8. Medical Reminders help the elderly remember to take medication and treatments.
9. Subscription Expiration Reminder, for magazines, credit cards, etc,
10. Voting (Associations, clubs, ... )
11. Pharmacies use the Prescription Refill Reminder to give customers and easy way to place the refill order.

See Other Solutions.

IVR provides your callers with secure access to information in your databases, so many of the functions performed by your call center representatives can be automated. Our custom IVR application will integrate with your database in the same way your agents do, to allow information to be updated or relayed to callers, saving time on hold, improving customer service, and allowing your agents to concentrate on more involved calls and sales support.

Some sample IVR applications are:

• Account information
• Automated bill payment
• Credit card expiry updates
• Order status
• Help desk (password resets)

Below are some examples of features that we often implement enhancing the customer experience, improving efficiency, and increase the productivity of your agents.

1. Speech Recognition
2. Computer Telephony Integration (CTI)
3. Agent “screen pops”
4. Agent Desktop Applications
   (combining information from various data sources within your company onto one screen)

Computer Telephony Integration (CTI) offers another layer of integration to your call center’s telephone system to allow any information obtained from the caller (calling line id or CLID, ANI) and other information obtained by the IVR application to be passed on to agents upon transferring.

Please contact us now to discuss your requirements!

"We get the Message Out!"